Currently Malaysia government is asking Malaysian to give some suggestions on improving delivery system from all walks of life. This is good that government knows their problems and wants to improve the delivery system. It is good that the Malaysia government knows their problem and takes it seriously. Even it is a bit late to release the problems has already been facing long time ago but I think late is better then the government don’t release the failure of the delivery system.
Personally I feel that when I call to the government helpline to seek for help .It is so frustrated to hear that “please hold on your line, I will pass your problems or questions to other department in charge. It is not just a moment to wait until the other department to answer your phone. It takes long time to passing the phone to other department in charge. I think they are not efficiency in their work. They suppose already had training with their work before they start working. How come they still don’t know how to handle customer’s request. The other main service that needs to be improved is serving the customer with speed. It is like our culture that serving customers slowly by the government servant. Customers used to wait long time only can be served by them. I wonder and always asked myself that ‘why they couldn’t serve customers even faster as possible’. Time is precious. Customers sometime have to wait for half day only reaches their turn to be served.
But one thing I feel proud of the government servant services is about their civil service. They are good in providing the civil services for the customers. They used to smile happily and greed the customers before they providing their services for the customers.
In the conjunction of the visit Malaysia 2007 I do hope that the government takes this issue seriously and improved it immediately. This is good to have good reputation by giving the foreigner the best of the best services as we can.
Personally I feel that when I call to the government helpline to seek for help .It is so frustrated to hear that “please hold on your line, I will pass your problems or questions to other department in charge. It is not just a moment to wait until the other department to answer your phone. It takes long time to passing the phone to other department in charge. I think they are not efficiency in their work. They suppose already had training with their work before they start working. How come they still don’t know how to handle customer’s request. The other main service that needs to be improved is serving the customer with speed. It is like our culture that serving customers slowly by the government servant. Customers used to wait long time only can be served by them. I wonder and always asked myself that ‘why they couldn’t serve customers even faster as possible’. Time is precious. Customers sometime have to wait for half day only reaches their turn to be served.
But one thing I feel proud of the government servant services is about their civil service. They are good in providing the civil services for the customers. They used to smile happily and greed the customers before they providing their services for the customers.
In the conjunction of the visit Malaysia 2007 I do hope that the government takes this issue seriously and improved it immediately. This is good to have good reputation by giving the foreigner the best of the best services as we can.
1 comment:
i think if were to complain to our government service system, there are tones of report they will be getting everyday from people like us.... their service is just not satisfying, and lack of speed as u said...
there is one time that i called to TM, and they took me 15min to pick up the call, i think it's just wasting too much time...
even if the government is getting the feedback and suggestions, it's pointless that they do not take any action, right? Unless they really concern about this issue, put much emphasize on it and make a start to move, or else, the problems will never can be settle... that's what i think....
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